At TEMPUR®, the consumer comes first. This was certainly the case in the early 2000s, when demand for a soft, fluffy pillow was met with an entirely new sleep experience for TEMPUR® customers around the world.
At the time, TEMPUR® mattresses and pillows were based on the original TEMPUR® formula, which is characteristically firm and supportive. For customers seeking a softer sleeping experience, TEMPUR® was not the first name on the list.
It didn’t take long, however, for TEMPUR® to respond to this customer need – commonly referred
to in product development terms as ‘white space’. The lab team at Dan-Foam – TEMPUR® Sealy International’s Denmark-based supplier – was tasked with developing ideas to fill the gap. Under
the expert eye of lab manager Simon Simonsen, new formulas were dreamt up and tested.
Over the course of the project, Simon and his team maintained a close dialogue with the product development team in North America. Eventually, the team landed on a formula for hyper-soft foam that’s so soft, when you lie down, you immediately sink into it – ideal for a fluffy pillow. “It’s a foam type that’s extra soft, but with TEMPUR®’s characteristic pressure relieving qualities,” explains Simon.