Sleep is vital for all of us. It helps us to live long, happy and healthy lives. But there are many things that can stand in the way of great sleep, poor quality bedding products being one of them.
For instance, a poorly made, sagging or lumpy mattress – research shows that one of the most important steps towards getting great sleep is to invest in a high-quality mattress and pillow.
At TEMPUR®, we want all of our owners to experience the highest quality sleep, which is why we’re forever striving to achieve perfection in our mattresses, pillows and other sleep products.
When you invest in any TEMPUR® product, we want you to feel confident you’re choosing a product that will help you get the best sleep possible. To that end, we go to great lengths to ensure our products always meet the high standards our customers expect.
What drives us to strive for this level of quality? Maybe it’s our Danish DNA (Danes are infamous perfectionists!); maybe it’s because of our heritage in the medical and healthcare industry; or maybe it’s because we choose the greatest people to work for us, and only create TEMPUR® products in our own factories.
We’ll let you be the judge. For now, let us take you behind the scenes at TEMPUR® to show you exactly how we aim for perfect quality in every single one of our products
We choose the best people
At TEMPUR®, we’re fortunate to have some of the best sleep specialists and factory technicians working for us.
Their expertise is essential in making sure every one of our products is of the highest standards in innovation and manufacturing.
That’s why we empower every single one of them to settle for nothing less than the best, every time.
In the 60 hours it takes to create just one TEMPUR® mattress, our experts perform up to 67 different quality checks. If even one of these tests doesn’t meet our high standards, the team will start the whole mattress again from scratch.
From the moment we formulate our high-quality TEMPUR® Material to the last stitch in our stylish covers, our employees keep a close eye on the process to ensure every aspect of our products meet the standards our customers expect.
We would be nothing without our people, whose passion for delivering the finest quality drives us to excel.
Always made by us in our own factories
Unlike other mattress manufacturers, we never outsource production of our TEMPUR® Material. Every TEMPUR® mattress and pillow is created at one of our three factories in Denmark and the United States.
So, when you buy from TEMPUR®, you can be sure your item is coming directly from one of our own factories. Why is this important? Because we want you to feel confident that every TEMPUR® product you own has been through our own rigorous quality control procedures.
We even have our own dedicated product testing centre in Denmark, which we built to ensure we always meet the highest standards in health, safety and environmental requirements.
We tap into our Danish DNA
TEMPUR®’s international factory, testing centre and R&D are based in our hometown of Aarup, Denmark. And, like all true Danes, we are perfectionists at heart.
Denmark has a long-respected tradition of pioneering science and technology. Danish design is also revered throughout the world - widely considered a distinctive mark of quality, clean lines that embrace the simplicity of nature.
TEMPUR® is proud to be part of this Danish legacy for innovation and attention to detail. Our Danish roots inspire us to always seek the highest possible level of quality.
We stay true to our medical and healthcare heritage
Tempur products were first used exclusively for healthcare and medical purposes.
This medical heritage has made us passionate about precision and quality. Because when you have a responsibility to help people get back on their feet, nothing less than the best will do.
To date, we have created hundreds of thousands of hospital beds and operating table mats. We hold the high honour of having many of our products CE marked as medical devices in the European Union, for helping to prevent pressure sores. Even today, we continue to create innovative products for the healthcare sector.
Nothing gets past a medical professional. People in this field are trained to have an impeccable eye for precision detail. The fact that TEMPUR® has always been trusted to provide products to the healthcare sector is testament to our meticulous attention to detail and our obsession with quality.
Our quality in numbers
· 10 – every TEMPUR® mattress comes with a 10-year guarantee. If you experience any problem, no matter how minor, we’ll replace your TEMPUR® mattress.
· 60 – the number of hours it takes to create one TEMPUR® mattress. Why so long? Because we go to great lengths to make sure every small detail is perfect.
· 67 – the maximum number of quality checks we perform on TEMPUR® mattresses before we can be sure they meet our incredibly high standards for quality.
· OHSAS 18001, ISO 9001, ISO 14001, ISO 5001 – just a few of the highly-coveted certifications we hold in our manufacturing facilities, showing that we meet the highest standards in health, safety and environmental requirements too.
What does all this mean for you?
When you purchase with TEMPUR®, we want you to be certain that you are investing in the world’s greatest sleep products.
Only by ensuring everything we produce is of the highest possible quality can we promise you the greatest night’s sleep.
Great sleep is vital – it helps you to feel refreshed, rejuvenated and ready to make the most of the day ahead. Great sleep can help you to live a great life –and at TEMPUR®, it’s our mission to help you to do just that.
August 1st 2018 | Sleep & Customer Satisfaction