All TEMPUR Products come with a guarantee whether you have purchased your product directly from TEMPUR UK or one of our authorised stockists.
The length of the guarantee is dependent on the type of product you have purchased. (Please note the 15 year limited guarantee was introduced for bed bases, bed frames and headboards purchased from July 2012 onwards):
- Mattresses – 15 year limited guarantee (view more detail here)
- Pillows and small products (including Travel, Backcare, Cushions and Support items) – 3 years
- Bed Bases, Ottomans and Bed Frames (except motors) – 15 year limited guarantee*
- Headboards – 15 years limited guarantee
- Mattress Topper 7 - 15 year limited guarantee
- Mattress Deluxe Topper 3.5 - 3 years
- Down Quilts - 3 years
- Mattress Protectors - 10 years
- Bed Linens - 3 years
- Covers – 2 years
- Infrared remote control units, massage units and bed motors – 5 years
* This guarantee is not valid on Tempur Bed Bases sold by Dreams Plc. Full details of the guarantee on these bed bases is only available directly from Dreams. Please contact them for more details.
Your guarantee starts from the date you collected your item from a stockist's store, or took delivery at your nominated address.
If you have any difficulties in completing this form please call our Customer Service Team on 0800 0111 083